Shipping & Payment
Currently, for online website orders, we ship via USPS or UPS. We process order payments through Stripe payment processing for Visa, MC, Amex & Discover. We process and ship orders within a standard 1 or 2 business days. All orders are shipped with tracking verification.
Our 100% Satisfaction Guarantee!
We want all of our customers to be highly satisfied with their purchases!
We strive to offer the highest quality products; however, we understand that it is important for our customers to feel protected on their purchases with our company, and to be able to return product for any reason.
We also make trial sizes available for a nominal cost for almost every product we offer to make sampling easier before ordering larger sizes.
FREE Gift for All Orders Over $50
Our current Free Gift is a 5mL bottle of 100% pure Lemongrass Essential Oil. Aside from smelling wonderful, it has aromatherapy mood elevation properties as well. It can be used in an essential oil diffuser, just smelled from the bottle, or by adding a few drops in a bath or shower to brighten your day!
FREE SHIPPING for ONLINE ORDERS*
FREE Shipping on Orders Over $100. (Continental US)
Currently, Unguentarii offers FREE USPS or UPS Ground shipping on retail orders of $100 or more, when shipped within the continental US (48 contiguous states).
FREE Shipping on Orders Over $150. (Alaska, Hawaii, US Territories & Canada)
Currently, Unguentarii offers FREE USPS or UPS standard shipping on retail orders of $150 or more, when shipped to Alaska, Hawaii, US Territories, and Canada.
FREE Shipping on International Orders Over $300. (All countries outside the US and Canada)
Currently, Unguentarii offers FREE USPS or international courier on retail orders of $300 or more, when shipped internationally.
Note: We reserve the right to decline and/or refund Credit Card orders for shipments to countries known for high rates of internet fraud.
If your order qualifies for free shipping, that option will automatically be available during checkout (no code is needed).
FREE Shipping Terms
- The order subtotal is based on the retail list prices on the website. If your order is close to the free shipping threshold for your destination, you may want to add a few additional items to your cart to spend funds on products instead of shipping costs.
- The couriers we use for free shipping (primarily USPS and UPS) via standard services are determined by us at the time of shipment. If you require an expedited shipping method, such as Second Day Air, you may still select these methods for an additional charge based on your order weight and location.
- Customs fees, taxes or import duties may apply to shipments sent outside of the United States. If your order qualifies for free shipping, this does not include any customs fees, taxes or duties. Our company will not be responsible for payment of any fees related to customs, including any In Bond or storage fees levied on free common carrier shipments. These charges (if applicable) will be your responsibility.
- If an order cannot be delivered according to the information supplied at the time of the order, or if the order is refused at the time of delivery, any shipping charges, and fees (if applicable) to return the order to our company will be your responsibility.
- All products are eligible for return within 30 days of receipt of goods. RMA must be requested within 30 days of receipt of goods. See Return Merchandise Authorization (RMA) instructions below.
- Only products purchased through this website (unguentarii.com) are eligible for returns directly through the company. Unguentarii products purchased from marketplaces or independent retailers must be returned through those vendors.
- We give full credit for the amount paid for items returned, but we do not cover or reimburse the return shipping cost itself.
Return Merchandise Authorization (RMA)
If your items qualify for return under the Return Policies above, you may request an RMA Number to return the products.
- Use our online contact form to request an RMA Number to include with your return package.
- Specify your Order Number, Order Date, and what items you are returning.
- We will send you an authorization for the specific items along with the address for return shipping.
- You must send the returned merchandise through a courier and a tracking number is required.
- You must ship the items authorized for return within 3 business days of receiving the RMA, and send the tracking number for the courier used to us through our online contact form within the same timeframe.
- Packages are returned at the shipper’s cost, and the minimum levels of service purchased may be no less than the following:
- USPS: First Class Mail
- UPS: Ground
- Fedex: Ground
- Returns may not be sent via Parcel Post!
- Your returns will be processed within 2 business days of our receipt of goods and a refund issued for the items. You will receive a confirmation email for the credit transaction and refund to the credit card used for the original purchase.
Please be aware that after we process a refund, it is up to your bank or credit card company to determine how quickly they post the credit to your account. Once we process a credit, the rest of the process is beyond our control.
General Legal and Required Policies
Any other questions or concerns not covered on this page may be directly addressed through our online contact form for customer service.