Our 100% Satisfaction Guarantee!
We want all of our customers to be highly satisfied with their purchases!
We strive to offer the highest quality products; however, we understand that it is important for our customers to feel protected on their purchases with our company, and to be able to return resalable packaged product for any reason. See Return Policies below.
Bulk products in Trade Craft Supplies categories are not returnable. For bulk Trade Craft Supplies customers, we request you first purchase the smallest size offered in regular packaging to make verifying material quality as simple as possible before purchasing larger quantities.
This helps to mitigate the financial risk to all parties.
Example: To ensure the Bulk Essential Oils we offer meet your needs, please order a 15mL packaged size prior to placing an order online for bulk materials, or visit our retail location to assess in person.
Shipping & Payment
Currently, for online website orders, we ship via USPS or UPS. We accept order payments for Visa, MC, AMEX & Discover. We process and ship orders within a standard 1 or 2 business days. All orders are shipped with tracking verification.
Currently, we offer FREE Shipping to the following areas when the required purchase levels are met:
$ 49.00 US: Contiguous 48 States + D.C. + Armed Forces (AA, AE, AP)
$ 99.00 US: Alaska & Hawaii
- Ingestible products (Herbal Extracts) are not returnable due to ethical issues with resalability.
- All (unopened or unused) regular retail packaged products are eligible for return within 30 days of receipt of goods. RMA must be requested within 10 days of receipt of goods. See Return Merchandise Authorization (RMA) instructions below.
- Bulk materials in Trade Craft Supplies of any specific material 4 ounces or greater, including multiple units equaling 4 ounces or greater of the same material, are not returnable. Suitability of materials should be predetermined by the purchaser through sampling before making bulk purchases.
- Only products purchased through this website (unguentarii.com) are eligible for returns directly through the company. UNGUENTARII products purchased through online marketplaces (Amazon, eBay, Etsy, Facebook) or independent retailers must be returned through those vendor channels and procedures.
- We give full credit for the amount paid for items returned, but we do not cover or reimburse the return shipping cost itself.
Return Merchandise Authorization (RMA)
If your items qualify for return under the Return Policies above, you may request an RMA Number to return the products.
- Use our contact form in the main navigation to request an RMA Number to include with your return package.
- Specify your Order Number, Order Date, and what items you are returning.
- We will send you an authorization for the specific items along with the address for return shipping.
- You must send the returned merchandise through a courier and a tracking number is required.
- You must ship the items authorized for return within 3 business days of receiving the RMA, and send the tracking number for the courier used to us through our online contact form within the same timeframe.
- Packages are returned at the shipper’s cost, and the minimum levels of service purchased may be no less than the following:
- USPS: First Class Mail
- UPS: Ground
- Fedex: Ground
- Returns may not be sent via Parcel Post!
- Your returns will be processed within 2 business days of our receipt of goods and a refund issued for the items. You will receive a confirmation email for the credit transaction and refund to the credit card used for the original purchase.
Please be aware that after we process a refund, it is up to your bank or credit card company to determine how quickly they post the credit to your account. Once we process a credit, the rest of the process is beyond our control.