Terms & Policies
Shipping & Payment
Currently, for online website orders, we ship via USPS or UPS. We accept order payments via credit card. We process and ship orders within a standard 1 or 2 business days. All orders are shipped with tracking verification.
Our 100% Satisfaction Guarantee!
We want all of our customers to be highly satisfied with their purchases!
We strive to offer the highest quality products; however, we understand that it is important for our customers to feel protected on their purchases with our company, and to be able to return products for any reason.
- All (unopened or unused) products are eligible for return within 30 days of receipt of goods. RMA must be requested within 14 days of receipt of goods. See Return Merchandise Authorization (RMA) instructions below.
- Only products purchased through this website (unguentarii.com) or through direct social media purchases serviced through this website, are eligible for returns directly through the company. UNGUENTARII products purchased through online marketplaces or independent retailers must be returned through those vendor channels and procedures.
- We give full credit for the amount paid for items returned, but we do not cover or reimburse the return shipping cost itself.
Return Merchandise Authorization (RMA)
If your items qualify for return under the Return Policies above, you may request an RMA Number to return the products.
- Use our online contact form to request an RMA Number to include with your return package.
- Specify your Order Number, Order Date, and what items you are returning.
- We will send you an authorization for the specific items along with the address for return shipping.
- You must send the returned merchandise through a courier and a tracking number is required.
- You must ship the items authorized for return within 3 business days of receiving the RMA, and send the tracking number for the courier used to us through our online contact form within the same time-frame.
- Packages are returned at the shipper's cost, and the minimum levels of service purchased may be no less than the following:
- USPS: First Class Mail
- UPS: Ground
- Fedex: Ground
- Returns may not be sent via Parcel Post!
- Your returns will be processed within 2 business days of our receipt of goods and a refund issued for the items. You will receive a confirmation email for the credit transaction and refund through the payment method used for the original purchase.
Please be aware that after we process a refund, it is up to your bank or credit card company to determine how quickly they post the credit to your account. Once we process a credit, the rest of the process is beyond our control.
General Legal and Required Policies
Any other questions or concerns not covered on this page may be directly addressed through our online contact form in our main navigation menu for customer service.