Refund policy

Our 100% Satisfaction Guarantee!

We want all of our customers to be highly satisfied with their purchases!

We strive to offer the highest quality products; however, we understand that it is important for our customers to feel protected on their purchases with our company, and to be able to return products for any reason.

Return Policies

• All (unopened or unused) products are eligible for return within 30 days of receipt of goods. RMA must be requested within 14 days of receipt of goods. See Return Merchandise Authorization (RMA) instructions below.
• Only products purchased through this website (unguentarii.com) or through direct social media purchases serviced through this website, are eligible for returns directly through the company. UNGUENTARII products purchased through online marketplaces or independent retailers must be returned through those vendor channels and procedures.
• We give full credit for the amount paid for items returned, but we do not cover or reimburse the return shipping cost itself.

Return Merchandise Authorization (RMA)

If your items qualify for return under the Return Policies above, you may request an RMA Number to return the products.

• Use our online contact form to request an RMA Number to include with your return package.
• Specify your Order Number, Order Date, and what items you are returning.
• We will send you an authorization for the specific items along with the address for return shipping.
• You must send the returned merchandise through a courier and a tracking number is required.
• You must ship the items authorized for return within 3 business days of receiving the RMA, and send the tracking number for the courier used to us through our online contact form within the same time-frame.
• Packages are returned at the shipper's cost, and the minimum levels of service purchased may be no less than the following:
  • USPS: First Class Mail
  • UPS: Ground
  • Fedex: Ground
  • Returns may not be sent via Parcel Post!
• Your returns will be processed within 2 business days of our receipt of goods and a refund issued for the items. You will receive a confirmation email for the credit transaction and refund through the payment method used for the original purchase.

Please be aware that after we process a refund, it is up to your bank or credit card company to determine how quickly they post the credit to your account. Once we process a credit, the rest of the process is beyond our control.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@unguentarii.com.